Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange for site credit only.

To be eligible for site credit, your item must be in the same perfect, sellable condition that you received it. Please make sure the item(s) are unused, and in its original packaging( i.e., lid, candle, matches, care card). You’ll also need the receipt or proof of purchase. Confirmation emails are sufficient.

To initiate a request, you can contact us at customerservice@west89.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted and will be the costumers responsibility to have items shipped back to them.

You can always contact us for any exchange related questions at customerservice@west89.com

Damages and issues
Please inspect your order upon reception & contact us within 24 hours, if the item is damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/exchanges on pre-launch products (i.e., Deluxe Discovery Sets) or on gift cards.

Site Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically sent a site credit code via email. Site credit codes are redeemable for (1) year after activation.

 

 

WEST89 CONCEPT MERCHANTILE

ALL SALES ARE FINAL!